Frequently Asked Questions
How long will it take to reach my desired MMR?
The completion time depends on several factors, including the size of your order, the current order queue, your starting MMR, and our players’ availability. Some orders may be completed in less than 24 hours, while others may take several days. We’ll provide an estimated timeframe whenever possible, but exact completion times cannot be guaranteed.
What is your refund policy?
Refund eligibility depends on the circumstances of your order and how much of the service has already been completed. If a problem occurs on our side or you decide to cancel your order, contact us to discuss the available options. Any refund will be calculated according to our Terms and Conditions and the progress already made.
What payment methods do you accept?
Available payment methods are displayed during the checkout process. If you would like to use a different payment method, please contact us before placing your order to find out whether an alternative can be arranged.
I’ve placed my order. What happens next?
After submitting your order, please allow us some time to review the details and contact you using the contact information you provided. We’ll explain the next steps and request any additional information needed to proceed. If you have questions about your order, you can contact us through our Contact Us page.
Are my Steam items protected during boosting?
We take account security seriously and do not authorize boosters to take or trade your items. However, sharing account access always carries risks, and we cannot guarantee that your account or inventory will remain unaffected by every Steam security measure.
Logging in from a different device or location may trigger Steam Guard verification, temporary trading restrictions, or other security checks. We recommend reviewing Steam’s security settings and avoiding unnecessary account sharing.
Will my friends be able to see me playing on my account?
Your visibility depends on your Steam privacy settings and online status. Using an offline or invisible status may reduce your visibility in Steam Chat, but it does not guarantee that all activity will be hidden. You can review your privacy settings before the service begins.
My Dota 2 account has no MMR and shows “TBD.” What does that mean?
“TBD” means that your rating has not yet been determined. Dota 2 uses ranked calibration matches to establish your initial MMR. If you have not completed calibration, you can check our available services to see whether we can help with your placement matches.
Who will play on my account?
Your order will be handled by a player assigned to the service you purchased. We aim to work with skilled Dota 2 players who communicate professionally and treat customers respectfully. If you have questions about the service or the person handling your order, please contact us.
Can I play on my account while the boosting service is in progress?
We recommend coordinating with us before playing ranked matches while your order is in progress. Playing at the same time as your assigned booster may interfere with the service, affect progress, or cause delays. If you want to use your account during this period, contact us first to agree on a suitable time.
Where can I read your Terms and Conditions and Privacy Policy?
You can read our policies here:
Our Privacy Policy explains how we handle personal information submitted through our website and order forms. We do not sell customers’ personal information. Payment details are handled by the payment provider used during checkout, subject to that provider’s own policies. If account credentials are required for an order, they should be provided only through the agreed method.
How long will you work on my account?
The time required depends on your order size, starting MMR, target MMR, current demand, and player availability. We aim to complete orders as efficiently as possible, but we cannot promise a specific number of hours or days for every order. We’ll communicate any important updates or delays when possible.
I would like to become a booster for MMRBooster.com. How can I apply?
If you’re an experienced Dota 2 player interested in working with us, please contact us through our Contact Us page and tell us about your experience, current MMR, availability, and relevant ranked-play statistics.
Any minimum MMR, weekly availability, or other eligibility requirements will be confirmed during the application process.